Last Updated: 16th of June 2026

Introduction

Lert.info Ltd ("Lert.info", "we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you when using the Lert.info website, mobile application ("App"), and related services ("Services").

By using our Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy.

Information We Collect

Account Information

When you register for an account, we may collect:

• Name
• E-mail address
• Mobile phone number
• Password (stored securely in encrypted form we cannot decrypt)
• Account preferences and settings

Location Information

If you use the App and grant permission, we will collect the approximate location of your device, soley to provide you with Alerts affecting that location.

We do not share your location information.

Communication Information

We may collect information relating to:

• Alert delivery
• E-mail delivery
• SMS delivery
• Push notification delivery
• Communication preferences

Technical Information

We may automatically collect:

• Device type
• Operating system version
• Browser type
• IP address
• Language settings
• Application version
• Diagnostic and error information

Payment Information

Where subscriptions are purchased, payment processing may be handled by payment providers or app marketplaces.

Lert.info does not store any payment card details.

How We Use Your Information

We use information we collect to:

• Provide the Lert.info Services
• Deliver relevant Alerts
• Determine which Alerts apply to your location
• Send account-related communications
• Process subscriptions and payments
• Respond to enquiries and support requests
• Improve Service reliability and performance
• Detect abuse, fraud, or unauthorised activity
• Meet legal obligations

Location Services

The App relies heavily on location information to provide relevant Alerts.

If you grant location permission, your device may provide location information to Lert.info for the purpose of determining which Alerts are relevant to your current location.

If you choose not to grant location permission:

• We may be unable to determine your actual location;
• You may receive Alerts only for manually selected regions;
• You may miss Alerts relevant to your actual location;
• You may receive Alerts that are not relevant to your current location.

Users who do not permit location sharing should expect that they may rarely, if ever, receive Alerts applicable to their actual location.

We do not use location information for advertising purposes.

Mobile App Permissions

Location - To determine which Alerts are relevant to your location.

Notifications - To deliver Alerts and important Service messages.

Internet Access - To retrieve Alerts and Service updates.

Device Information - To improve compatibility, reliability, and performance.

You may control these permissions through your device settings.

Advertising

Users of the Free Service may be shown advertising.

After the initial free Premium trial period expires, certain Premium features, including map-based Alert displays, may no longer be available unless a subscription is purchased. Advertising may be displayed instead of some Premium features.

Advertising partners may receive limited technical information necessary to deliver advertisements, including:

• Device type
• Advertising identifiers
• General geographic region
• Language settings

Lert.info does not sell personal information to advertisers.

Analytics and Diagnostics

We may collect anonymous or aggregated information regarding:

• App usage
• Feature usage
• System performance
• Service reliability
• Application crashes
• Technical errors

This information helps us improve the Services.

Sharing Information

We may share information where:

Legal Requirements

We may disclose information where required by law, court order, government request, or where reasonably necessary to protect rights, property, safety, or security.

Business Transfers

If Lert.info is sold, merged, restructured, or transfers assets, information may be transferred as part of that transaction.

Data Security

We take reasonable technical and organisational measures to protect information from:

• Unauthorised access
• Disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no internet-based service can guarantee absolute security.

Data Retention

We retain information only for as long as reasonably necessary.

Account Information

Retained while your account remains active and for a reasonable period afterwards.

Location Information

Retained only as long as reasonably necessary to provide location-relevant Services and maintain system operation.

Support Requests

May be retained for up to 24 months.

Billing Information

Retained for periods required by applicable accounting, taxation, and legal obligations.

Your Rights

Under the New Zealand Privacy Act 2020, you may request:

• Access to personal information we hold about you;
• Correction of inaccurate information;
• Deletion of your account, subject to legal and operational requirements.

Requests may be sent to:

We may require reasonable proof of identity before processing requests.

Children's Privacy

The Services are not specifically directed at children under 13 years of age.

Parents and guardians are responsible for supervising a child's use of the Services.

International Processing

Some information may be stored or processed outside New Zealand.

Where this occurs, we take reasonable steps to ensure that information receives protections comparable to those required under New Zealand law.

Third-Party Websites

The Services may contain links to third-party websites or services.

Lert.info is not responsible for the privacy practices of third parties.

Users should review the privacy policies of those third parties separately.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions become effective when published on the Lert.info website or within the App.

Continued use of the Services following publication constitutes acceptance of the updated Privacy Policy.

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